Email Receipt & Voucher
For all purchases, following your purchase, the credit card processor, stripe.com, will send you an automatic email receipt. This is will confirm your credit card charge. If you do not receive an email receipt from stripe.com, check your junk or spam folder. If you still don't see it, call us at 415-336-3875 or send an email to firstname.lastname@example.org and we will send a manual copy.
Simultaneously, our site will send an automatically generated email Voucher with a return address of email@example.com. If you do not receive this email with "Amigos Tours Voucher" and your name in the subject line, check your junk or spam folder. If you still don't see it, call or email us.
You will need to retain a copy of this Voucher on your phone -- to show to the tour provider(s). All tour companies will need to see this Voucher.
For Muir Woods or Wine Country Tours or Tour packages, we will contact the tour provider and fully confirm your order within 24-48 hours. Theses tours are almost never overbooked for us, so it is unlikely that anything will change. The final confirmation will come directly from Tower Tours. It may come from an address that says "Tower Tours" and/or fareharbor.com - their email host. If you don't see this within 48 hours, contact us!
For Alcatraz combination tour packages, your Alcatraz tickets will come from a pre-paid quota already reserved and fully set aside exclusively for Amigos Tours. Once you make your tour package purchase, the Alcatraz segment is confirmed.
- Pick up your Alcatraz tickets at Pier 33, 30 minutes before departure at this same pier. The Voucher you present can be printed on paper or simply shown on your mobile phone. Alcatraz City Cruises does not collect Vouchers, but they may require that they be presented - or they may simply ask for your name and our name -- Amigos Tours.
- Be sure that all guests older than age 18 can show a government issued ID. These IDs will need to match the names you submit at checkout on sfamigostours.com.
- Minors under the age of 18 are not allowed to visit Alcatraz Island, unless accompanied by an adult. Minors must be supervised at all times while visiting Alcatraz Island, Alcatraz Landing and while onboard Alcatraz Cruises vessels, and as such, by purchasing an Alcatraz Package, you expressly agree that all Minors under age 18 will be accompanied by an Adult.
- There are no refunds or exchanges for Alcatraz Packages except in the very unlikely event that a Wine Country or Muir Woods segment of a package is unavailable. Big Bus Hop-On-Hop-Off tours and Red & White Fleet Bay Cruises have multiple regular departures, so these Alcatraz Packages never have refunds, even if COVID restrictions make a short-term reservation necessary. Only if a Wine Country or Muir Woods segment of your Alcatraz package is unavailable, then you can choose another tour (adjusting for price differences). Otherwise, there are no refunds or exchanges for Alcatraz Packages.
If you are traveling with Big Bus or Red and White Fleet, you are responsible for bringing the email Voucher to either of those tour providers. For Muir Woods or Wine Country with Tower Tours, you will receive a confirmation number directly from Tower Tours. This confirmation number can be presented on a print out or on your mobile device.
Amigos Tours (and/or the tour provider) is not responsible for delays or missed tours – including failure to show your Voucher before a hotel pickup or if you show up late at the tour starting point. There is no guarantee that you will be able to take the tour without the email voucher.
Full payment by credit card is required for all purchases.
Your credit card information is not collected or saved by sfamigostours.com. All processing happens through Stripe.com, a certified to PCI Service Provider Level 1 credit card processor.
Stripe has the highest level of certification available. Stripe forces HTTPS for all services, including its public website. Stripe uses HSTS to ensure browsers interact with Stripe only over HTTPS. All card numbers are encrypted and decryption keys are stored on separate machines. None of Stripe's internal servers and daemons are able to obtain plaintext card numbers. Stripe's infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn't share any credentials with Stripe's primary services (API, website, etc.). For more details see https://stripe.com/docs/security.
For all tours, customers must agree to follow rules the regulations of the tour provider. No refunds for failure to follow the tour provider’s policies.
There are no refunds or exchanges for Alcatraz Packages except in the highly unlikely event that the second segment of your package is unavailable. Alcatraz departure times cannot be changed. For all tours, there are no refunds for missed tours. There are no refunds for tours not used.
If a tour company cancels a tour for bad weather, load requirements, or other unforeseen reasons, a 100% refund for that portion of the tour package will be issued. All tour providers reserve the right to cancel tours. Amigos Tours is not responsible for tour cancellations or modifications due to weather, road conditions, vehicle problems, or other unforeseen circumstances that affect the tour occurring as scheduled. If a tour is cancelled for reasons such as the provider not meeting a minimum number of guests, Amigos Tours will refund 100% of the cost of the tour, but we are not liable for any additional expenses.
All tour providers have there own terms and conditions that apply when you purchase their product and take their tour.
Amigos Tours provides booking services and/or tour resale. As a customer, you agree that Amigos Tours is collecting fees for these services or products even if you do not redeem any or all of the tours/products purchased.
The information and software published on Amigos.com may include inaccurate information, including pricing errors. Amigos Tours does not guarantee the accuracy of information contained at sfamigostours.com. Amigos Tours disclaims all liability for any errors or inaccuracies displayed on sfamigostours.com (including, without limitation, pricing, product descriptions, and images. Edits or changes to the sfamigostours.com may be made at any time. In addition, Amigos Tours reserves the right to correct any errors with regard to prices or pending reservations, but in so doing will offer customers the option of either keeping pending reservations at the corrected price or cancelling pending reservations for a 100% refund.
Tour providers are independent contractors and not agents or employees of Amigos Tours, which has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond the direct control of Amigos Tours. Amigos Tours has no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.